I am so upset my fiance proposed to me on January 9th it was a gorgeous 2 ct platnium band with 1 ct princess cut stone in middle with 30 diamonds going around the sides gorgeous gorgeous ring - i was thrilled when i got it, but then we notices some of the diamonds looked yellow, and they were spacing - being concerned we went back to helzberg in delaware and they took one look at it and could not believe it, my fiance paid $4500.00 for the ring so it was cheap.
They immediatley had us pick out another ring, they felt so bad blamed it on the manufactor/jewler, the new ring was heavier and in perfect condition. Well we just picked out our wedding bands which totaled another $4,000 went to make a pymnt we drove all the way from New jersey made the payment, and then we asked to have the ring cleaned— mind you i have it cleaned every week and the helzberg diamonds in deptford new jersey, last saturday 6/5/04 i had it cleaned they stated nothing wrong just a beautiful ring. Today the 11th a different story every diamond in my band is loose and falling out!!! How can this be this is the 2nd ring and i have only had it for a month! Cause this is the second one i dont know what to do!
I would like to know if anyone else is or has had a problem with them. They requested to keep it and send it out again to have it repaired we refused we are waiting for the manager to come back on wednesday. They ripped us off and we cant return it because it is after 100 days—thats bull crap - I am suppose to have this ring for the rest of my life and it is suppose to be a happy time not a stressful time, i may be without my ring again they will defiently have to accomidate us or we are getting a lawyer -especially since i only type with my job so how can all the stones be so loose without any physical activity
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