This company is small (20 people total), not the country wide operation they would like you to believe. They run a dirty business. The customer service rep we worked (Alisa Ben) with was deceptive to begin with. Our estimate for a move from Los Angeles to Chicago was $825. I have moved across the country several times and this seemed very low. When I expressed this concern, she said that they were running a promotion that afforded us a 50% discount.
When we asked her (repeatedly) what might change the final figure she never once said that a significant change in inventory would affect the price significantly. I will admit that this was in the contract, but buried among other inconsequential charges.
She said that we needed to give her an updated inventory list at the very latest, by the night before the move. I did so, twice. Once, a week before and once the night before. Neither of these updates were added to the inventory list. Had she done her job, I would have seen that the price had gone up significantly and would have opted to cancel the move.
The morning of the move, AFTER the movers loaded the truck, they told me that due to the things not on the inventory list and the consequent increase in cubic feet, my final total was DOUBLE the amount that they had initially quoted me. I refused to pay after some very unsatisfactory conversations with the rep and TWO of her supervisors - Amanda and Erica
My things are now in holding and I am considering legal action.
0 comments