I am in the process of a move with Public Movers and I am experiencing a total nightmare. I spoke with sales rep (Elizabeth) over the phone. I was initially told that I would be contacted 2 days before the move (window) what the exact date and time of pick-up would be but I actually called Public a night before the move window and was told the move would be in 48 hours. Howevr, I received a call within 24 hours from Elizabeth begging me to move immediately because her driver finished another job early. Since that was a day early, I still have some packing to do so that couldn't work. She then put the driver on the phone and he agreed to come o the day we originally agreed but wanted to come at 6:00 am instead... Of the 11:00 am we oringally agreed on. I told Elizabeth the exact inventory of things in my home (including dimensions). Some items were actually. Excluded from the inventory list. After the driver loaded the truck, he closed the truck then proceeded to tell me I was over the estimated square footage by 200 square feet and that my cost would be $800 more than what I was quoted on phone! After I asked how he came up with that measurement, he said he looks at the support beams in the truck and estimates based on that. He had no ruler or anything to justify his claim. I then looked at how the items were packed and noticed there were huge gaps within my items that could have been easily filled in an compacted. I asked the driver how my estimate could be that far off if with an exact inventory list and he said because my furniture was bulky and it "adds up". I tried calling Elizabeth and she still has not returned my call (3 days later now). This is the most unprofessional company I have ever dealth with. I am terrified of what is to come when my furniture is delivered... I am ashamed to admit that I was warned about companies that quote price based on square footage and I really wish I had listened.
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