On or about August 1 I contacted the office for a moving estimate. The salesperson I worked with was Jaime. My experience booking the move through Jaime was very pleasurable. She was very patient and answered all of my questions. It was because of my experience with Jaime that led me to contract their moving services and I made a deposit of $604.00 via credit card. Unfortunately, after booking the move with the company all of my experiences thereafter were less than satisfactory.
On August 12 three movers came to my house in Maryland to load the truck for my move to Massachusetts. After the men loaded the truck I was told that I was over by 200 cubic feet. This was very surprising and disappointing to me because I had contacted Jaime a number of times to update my inventory list so that I would get the most accurate estimate.
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