I ordered an 18x24 canvas print from their website. The image pictured on their website prior to ordering looked great but when I received the print, the whole bottom of the photograph had been cut off.
I contacted Customer Service and a few days later a rep called me. Her name was Donna and she was very helpful and encouraging. She assured me the company would redo my print. She asked me to send her photos of the print in question and the problems I had with it which I did right away.
One week later I received an email from Virgil, someone else in the company. He asked me to send photographs of the canvas print in question which I did. Now it's almost 2 weeks later and I have not heard a word from anyone. I have left multiple email messages and phone messages but have yet to get a response.
I finally spoke to someone on the phone who not only couldnt find any record of my order but had none of my personal information pertaining to that order either. The guy was rude. Claimed their order numbers were always 6 digits long and if mine was 5 digits well then it wasn't them I had ordered from.
I read off to him, from Canvas People, the email concerning a shipping notice, the email from Virgil and from an order confirmation which included a 5 digit order number. He still insisted it wasn't them and they had no record of my transaction. I emailed a copy of the paypal transaction listing the amount and 5 digit order number and he STILL insisted they only use 6 numbers. So what do I do now? They have no record of my order, or so they claim, no record of any information on my account and seem to be fixated on the 6 digit order number. So looks like I'm out 62$ unless I can dispute thru PayPal.
I will never order from them again and will NOT reccomend them to anyone. And all this after at least 30 orders from their company prior to this instance.
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