Usacomplaints.com » Miscellaneous » Complaint / Review: CanvasDiscount.com / BestCanvas.com - Consumer Report. #784440

Complaint / Review
CanvasDiscount.com / BestCanvas.com
Consumer Report

Ordered a 36" x 24" print for a Christmas present for my mother-in-law on Dec 1st. Received an email response right away with the order #.
Emailed them 12/14 to ask them about my order that I still haven't received, nor received a follow up email on whether or not it has shipped. Email first bounced, then I received an auto-respone from "BestCanvas Inc." "you will definitely be receiving a response - due to a high influx of emails please allow 2-3 business days for a response." Then the email further explains " (Please note that we have two websites - canvasdiscount.com and bestcanvas.ca, in which the canvas is sent rolled and the frames detached with included instructions for easy assembly, and bestcanvas.com which pre-stretches the canvas onto the frame.)" I did not initially notice that I would be stretching the canvas myself. I should of known the price was too good to be true. Also the charge made to my card is described as "FOTOSERVICE KOELN DF". I've been buying online for a long time and this is my first ever disappointment. Canvasdiscount.com does not do good business.


Offender: CanvasDiscount.com / BestCanvas.com

Country: USA   State: Florida   City: Miami   ZIP: 33138
Address: 6300 NE 4th Avenue
Phone: 3057597800, 8553359926
Site:

Category: Miscellaneous

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