Totsy is a terrible business. They currently have a rating of "D" with the Better Business Bureau, and for the level of service I have received from them, I consider that high. Totsy has horrible customer service and ridiculous order completion time. I have placed several orders with them, and every single time I have had to wait at least 6 weeks.in fact, after waiting over 8 weeks for one order, I tried and tried contacting Totsy customer service by phone and email and they wouldn't ever respond or even answer the phone! The only way I have ever been able to contact them is by complaining on their Facebook page. (FYI, if you complain there or correspond with other customers on their FB wall, they will delete your post as soon as they see it so that their other potential customers won't see it.) Only after complaining there did I finally get in touch with customer service, and they told me that OOPS, they never received that order from the designer, so they would issue me a refund. They JUST figured that out over 8 weeks after I placed my order? It makes me wonder if they would have ever given me a refund if I hadn't complained.in the beginning, I kept trying to convince myself that the discounts I was getting were worth the hassle, but they most certainly are not. I have finally learned my lesson and will never buy from them again. I shop with Zulily.com now and have had nothing but good experiences with them. Zulily.com offers a much better selection and ships within 2 weeks, and they have great customer service. People should not waste their time with Totsy. They will certainly be disappointed.
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