I am battling the corporate giant and getting nowhere...
In October the Disney Movie Rewards program began and the ONLY reason I decided to participate was a reward advertised for the past 20 months as a "Tour of the Walt Disney Studios." This reward has always been advertised as "Coming Soon" and was to require 2200 points for redemption.
Now they have completely changed the reward to be something that requires 15,000 or 20,000 points, instead of the long-advertised 2200 points. Of course they have a disclaimer in their Terms and Conditions which states: "The Program begins at 12:00 A.M. Eastern Time ("ET") on October 3 and is scheduled to end at 11:59 P.M. ET on February 28 (the "Redemption Period"), but Sponsor reserves the right to shorten, extend, modify, or cancel the Program, at its discretion, at any time."
Several inquiries I have made over the past year or so were always answered by them responding that the original 2200 point reward was "not yet available".
Their customer service people never have any answers for these questions other than to respond that they can't help me any further and will forward my feedback to their marketing department.
Is there any hope that you can get them to respond with a solution that is more fair to me and all of the other people who have probably run into this same issue?
Thank you for your time.
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