I ordered a handbag over a week ago and my order is still "in process." I called customer service to see what was going on and was told "we're really busy." Then they said "oh, we have until next week to send it to you before you can complain." Their expected shipping time for regular orders is two weeks! Maybe ten years ago that was a normal processing time, but this day and age people are used to fast processing and quick shipment. They were unable to cancel my order for me, so I will just be returning the order immediately. There are plenty of other stores that are happy to offer discounts and reasonable shipping times.
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