This email is about a discrepancy with CIRRO Energy about agreeing to set up electric service with your company, as of June. I never signed or received any correspondence via email or U.S. Postal mail detailing a contract agreement. CIRRO customer service has recovered/found "one" phone call I made asking about possible service, but claims I never "canceled" service and claims I agreed to service.
A customer service representative claims to have spoken to me by phone in August and I have no recollection or documentation proving this call or what was discussed. Service is claimed from June to September in apartment number 205 in my current apartment complex. I didn't move in to apartment # 207 and set up service with SPARK until July 9th and my email enrollment confirmation print out to prove it.
I never heard anything about his until I received a call from a collection agency (PRO COLLECT) in January. I sent this documentation regarding my lease move-in date and dated July 9th, SPARK Enrollment Confirmation. Documentation was considered "invalid" according to CIRRO Customer service.
Spending my time emailing BBB, Public Utility Commission, emailed their VP of Sales J.P. Schlensker an awaiting a response. I will not take this sitting down.
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