Effective 2 October I will no longer need the services of Cirro Energy.
Your company has and IS violating the Deceptive Trade Practice Act. Cirro CLAIMS to save you money however after being pushed into renewing at a rate of 13.9 cents per kilowatt hour and actually billed 14.69 cents per kilowatt hour. Also the rate Is advertised as Variable rate meaning the rate should go up or down depending on the market, I was told by one of your customer service supervisors that Variable MEANT THE RATE COULD ONLY GO UP.
Not 6 Weeks later there were 30 companies with lower prices than Cirro. As much as 2.89 cents per kilowatt hour. Cirri Energy advertises on television about the BIG PIG companies charging more WELL CIRRO IS THE PIG COMPANY the guy at the dinner table taking all the food IS CIRRO ENERGY.
I have already made arrangements to switch providers on 2 October. The Bill for August and the final bill for September will be paid. HOWEVER any attempt to try and collect and early termination fee will result in legal action.including a formal complaint to the PUC, the Office of Attorney General of Texas and Legal action in civil court if need be.in light of Cirro's attitude toward its customers waiving the termination fee is and will be a lot less expensive to Cirro then the actions that I will take.
Furthermore I will send this to every local television station in the Dallas Fort Worth area. Bad press can be very expensive.
I would like a response within 72 hours so that I know where I/we stand on this
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