In November I switched our billing for our Cirro Energy Account to autopay, paperless billing with email notifications. I received a statement past due notice on December 5, I promptly called Cirro Energy, and was given the explaination that the automatic billing is not in effect until I receive a notification that the account has been set-up, and that most likely was the issue. I gave the agent my account information to pay the amount owed. Although, I received on November 7th, December 8th and December 21st received email messages from Cirro indicating that a payment had been scheduled for each of those days. On December 22nd I received another email from Cirro indicating that my balance due was 0.00. Today, my electricity was shut off for non-payment of my bills. Going on-line to the Cirro account, it appears that non of the payments that were scheduled, or verbally paid went through from some reason or another, and I was never notified. Cirro is the service provider for a 2nd residence that we do not live in full time. We have a web cam at the property, and we happened to notice a Oncor truck in our driveway, and the power was down the house. After calling and inquiring with Oncor, we were told that Cirro has requested that the power be disconnected.
I am upset because I was never notified that Cirro was having problems with the the information that we provided for the autopay function, and that was given to them verbally. Adding insult to injury I am being told I will owe a reconnect fee. My advice is when you change your billing payment procedure with Cirro, to get confirmation numbers and monitor the payments made to insure that the payments were credited properly.
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