I purchased a home in 2004 and switched my electricity provider from TXU to Cirro Energy due to lower rates. I had not complaints until recently.
Over the last four years my contract has expired and required a renewal. Each year Cirro would send a notice in the mail outlining our options.
I logged into the Cirro website this morning to pay my $236 electric bill. After paying I noticed a new balance of $559. Confused by the charge, I called customer service. The CSR agent told me that my contract had expired and they raised my rates to the maximum legal rate which happens to be almost double my previous contract rate. She stated that Cirro stopped notifying customers on contract expirations and the only solutions if to cut off my lights, pay the new rates or switch to another provider. She had no interest in helping, although she did qualify her statements by telling me that this is happening to "everyone".
Furious I contact a competitor and changed serious. The new company's CSR told me that they are getting a lot of new sign ups for this exact same thing from Cirro.
So basically, Cirro is terminating contract justly or not without notifying customers so they can double the rates and hopefully make a big profit.
Is my problem over? Although I have switched, they will still want their unjust doubled amount bill... Chances are I will have to pay it or have it show up on my credit report.
Watch out for Cirro Energy.
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