I have had a merchant account with Easy Energy for that previous 24 months in addition to automated bill-pay from my lender. Evidently last month Easy Strength went of company and transferred all balances to Cirro Energy. On Saturday, July 28th we delivered from an out-of-nation a vacation in a heat of 105, disconnected energy, no security alarm, along with a refrigerator and fridge full of melted/bad food.
I called and was informed that I really couldnot talk to anybody concerning the issue until Friday. Consequently, we additionally sustained motel expenses. There is a-10 time notice notice from Cirro Energy within our mail dated July 26 declaring that people had 10 times to pay for our statement or even the energy could be switched off on August 5. NEVERTHELESS, we are able to tell from our online bill for the security-system that it had been deactivated when our energy was switched off on July 23, prior to the necessary 10-day notice notice was actually entered. The TDU confirmed the disconnection was obtained over yesterday. No initiatives were designed to contact us regarding their mistake in payment, and also the "boss" who I had been informed might contact me ASAP concerning the issue nonetheless hasn't delivered my 5 telephone calls. I talked having a Public Utility Commission consultant and was informed that Cirro/Easy Stage is certainly to blame since 1) the automated bill-pay must have been seemless and 2) the necessity of the ten-day notice of support remove wasn't adopted. I would like compensation for several costs.
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