My partner purchased a ComfortPillow from Bed Factory on Friday, January 28th.
He purchased the pillow like a present for me personally, but I don't experience I want a brand new cushion. Used to do not really start the container to check out the cushion.
Our child and that I visited the exact same shop and tried returning the cushion on Thursday, February 3rd. We were surprised that Steve, exactly the same salesman in the store, informed us that there's a "no results" plan for that store, published about the wall. My partner was never informed of the "no results" plan.
John attempted to send the bill towards the primary office to determine if he could easily get acceptance for that return, but his fax device was damaged and he couldn't get in touch with the organization workplace. Nevertheless, he got my house and function
Telephone numbers and guaranteed to possess somebody contact me.
1 week have handed and that I have yet to listen to from anybody from Bed Factory.
I've discovered that countless grievances have now been submitted against Bed Warehouse:
Http://www.consumeraffairs.com/furniture/mattress_warehouse.html
Furthermore, Bed Warehouse Company isn't certified from the Better Business Institution and received a quality of "F".
Http://www.bbb.org/greater-maryland/business-reviews/mattresses/mattress-warehouse-corporate-office-in-frederick-md-8010016
I submitted a at Office of consumer-protection. This is actually the react I acquired from Bed Factory.
From: Support [mailto: [email protected]]
Delivered: Friday, February 12 12:11 PM
To: Springer, Judy; Customer Protection; consumer@oag. State. Md.Us
Subject: RE: certified against Bed Factory
Dear Ms. Springer,
Since Bed Factory doesn't sell used product, we stick to a rigid no discounts, no trades plan. Your plan is actually shown in most of our shop areas and it is created about the sales account. Once
Product has quit our shop and it is within the ownership of the client, the item is recognized as utilized and it is non returnable.
Mattress Factory prices our clients and we react to grievances in a regular way and make an effort to solve the problems. Sadly, not all buyer criticism websites provide us the chance to solve problems and
React to them whenever we aren't being supplied with the clientis total info or in whatever way to make contact with them.
Your corporate practices were in bill of the reimbursement demand also it led to a refusal because of our business plan.
Thanks,
John
Bed Factory
Customer Support Handle
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