I bought an All-Glass 18" x48" traditional mission-style tank stay from Large Alis in Edmonton. After I acquired it house and before it had been put up, there is a small leak of water about the wood floor. The left-front knee was within the water and triggered it to swell somewhat; there is no harm to the wood floor. Considering the fact that this really is, a structural element and that I could be placing a 110 gallon tank about the stay, used to do not need to danger establishing the container. I contact Big Alis to obtain a substitute item/new endure/reimbursement, whilst the item literature suggests the stand is water-resistant, which because of bad craftsmanship the main one knee wasn't covered correctly. Big Alis approached the maker and after of a month, Large Alis suggested this isn't protected under warrantee and also the bit wouldn't be changed because it was a structural product. The main one knee is kept in position with a dozen screws and it is quickly eliminated. I'm most confused by this declaration, whilst the item is regarded as water-resistant, and also the stay is come up with much like any Ikea kind furniture. THAT IS AN AQUARIUM STAY, WHY WOULDN'T IT BE BROKEN BEYOUD FIX FROM SOMETHING AS MINIMAL LIKE A WATER FLOW???
While talking to the Large Alis representative he offered me no worthwill recommend, his only recommendations were to create it-up within the cellar and find out if it fails or purchase a new stand. I came across him insulting as he was attempting to determine water-resistant in whichever method that created Large Alis not accountable for the broken knee and maintain showing when they returned the money or changed the stay, his shop might reduction the cash; my reaction was the shop created a revenue about the product and that I am out the money whilst the stand is ineffective because it is.
This puts me ready that I'm equally puzzled and furious, because it seems the stay I bought has become useless and that I am out $1100. I see no test at customer support from Large Alis with no warrantee to protect my broken stay.
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