Usacomplaints.com » Shops, Products, Services » Complaint / Review: Office Depot - Refusal to respect return policy. #234099

Complaint / Review
Office Depot
Refusal to respect return policy

I created a PC laptop purchase on July 15. I had been informed in those days that I'd have a fortnight to create it back. I experimented with return it about the 21st of July. I settled by having an automated check - just like money and that I likely to obtain cash-back. I had been informed that I'd need to abandon the pc and provide them my title and telephone number therefore the supervisor might "examine" my purchase when he arrived in on Friday. That is CRAZY. First Mr. Doyle stated that he did not possess the cash to provide me after which he transformed his tale after I pushed him about his plan. Just how can money be delivered when the plan would be to NOT KEEP money in the shop to protect results? I questioned Mr. Doyle for an 800 number for client grievances and he explained there isnot one. Then he offered me the organization "561-438-4800" quantity realizing full well that no body could be there to resolve my problem in a regular way (TODAY). I would like to suggest that I'd have now been prepared to take a check passed in my experience at that time when I informed Mr. Beason after I approached him. I'd gotten Mr. Beason's title from Mr. Doyle but he declined to provide me a contact number. I searched it-up within the phonebook.incidentally, Mr. Beason was annoyed since I'd named him athome on his "day-off" he was investing together with his family. I told him that like a supervisor he ought to know he IS JUST A SUPERVISOR 24/7. I described the buy to Mr. Beason and informed him that Mr. Doyle first explained he did not possess the cash after which he transformed his tale towards the he just had "types." Mr. Beason stated that he'd not provide all his shopis cash on one return which was what he'd informed Mr. Doyle. I advised Mr. Beason that after I'd asked Mr. Doyle again concerning the "800" quantity he named law enforcement on me. Mr. Beason stated that he'd informed Mr. Doyle to contact law enforcement easily was noisy and creating a picture and wouldn't abandon the shop. I advised Mr. Beason the Mr. Doyle never asked me to depart the shop. For my being loud, I USUALLY speak loudly since I've a Reading Impairment.

What I do want to understand is - is that this the manner in which you handle all your clients, or simply these customers with Ailments? Incidentally, I never understood (after I was within the shop) that Mr. Beason had informed Mr. Doyle to contact law enforcement. So far as I understood, he named law enforcement since I ANTICIPATED a realtor of Office Website to RECOGNIZE the return policy. I created the purchase by having an automated check which was INSTANTLY tell you my bill. Mr. Beason explained "oh no" you've to hold back five times to get a reimbursement to get a purchase by check. And so I questioned him, "Easily are available in after five times can I get cash-back?" He mentioned, "Easily possess the cash." Shop coverage STATES CASH REFUND. Is that this a misleading business training? Or, may be the issue just a store-manager who couldn't care less about customer support?

Incidentally, I bought my desk-top pc in the River Charles Office Website. I've, previously, created numerous acquisitions there. I do want to understand with whom to talk AT CORPORATE. Please don't provide mean "800" quantity. I'd like the organization expansion, please. Personally I think that my period continues to be lost speaking with customer support within the Philippines. They, incidentally, also lied in my experience. I requested to talk to an upper-level supervisor and that I was informed they were all-in a "closed-door assembly." After I questioned her where she was situated she ultimately explained Manila, Philippines. And so I questioned her, "precisely what supervisor, at where you are, do you consider might resolve this problem TODAY. She stated there is no body AS WELL AS offered me the Organization quantity that directs you in groups. After delivering you through the selection for client grievances, the recommendation provided would be to contact the store-manager when there is an issue. I did so that. It would appear that store plan would be to provide a support that doesn't occur (a return that's unavailable since no money is stored within the shop.


Offender: Office Depot

Country: USA

Category: Shops, Products, Services

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