For Christmas I tried to make things easy by ordering gift cards for all my family and friends. I purchased several from a place called Gift Card Mall, as it seemed to have a nice variety.
To keep this short and sweet, I have NEVER experienced worse service in my entire life. I have never done anything like this before, but I wanted to take the time out of my busy schedule to inform everyone about the risks of doing business with this company.
First, you need to know that I am a very savvy internet shopper. I buy everything online, from home appliances to all my gifts and even my car. I know the drill.
The first issue with this company was the shipping. I ordered for Christmas and selected a delivery date prior to Christmas, but unfortunately none of the cards that I shipped arrived on time. I ordered these well in advance, and when I called customer service on the 22nd, they informed me that the date I selected online was a shipping date and that at that point they had no means of issuing cards prior to the holiday. No means? It is just a piece of plastic last time I checked.
The second issue was activation. None of the recipients received activation codes. So I called Gift Card Mall, and they said the codes were sent to me, for security reasons. I received none. So now I have several friends and family who received a gift late and now cannot use it. To make matters worse, they cannot send the activation codes until 3-5 days have passed, and the codes have to come to me, not the gift recipient. Again, for our security.
Finally, sick of dealing with this company, I asked to return everything. Come to find out, they have a strict no return policy, something that was never mentioned during the purchase. When I asked where it said that, they pointed me to the FAQs at the bottom of the website.
Avoid this company at all costs!
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