For Christmas I tried to make thing easy by ordering Gift Card for all family and friends. I purchased several from a place called Gift Card Mall as this seemed to have a nice variety.
To keep this short and sweet, I have NEVER experienced worse service in my entire life. I have never done anything like this before but I wanted to take the time out my busy schedule to inform everyone about the risks of doing business with this company.
First, you need to know that I am a very savvy internet shopper. I buy everything online... From home appliances, all gifts and even my car. I know the drill.
The first issue with this company was the shipping. I ordered for Christmas, selected a delivery date prior to Christmas and unfortunately none of the cards that I shipped arrived on time. I odrered these well in advance, and when I called customer service on the 22nd, they informed me that the date I selected online was a shipping date and at that point they had no means of isseuing cards peior to the holiday. No means? It is just a piece of plastic last time I checked.
The second issue was with activation. None of the recipiants received activation codes. So I called Gift Card Mall and they said they were sent to me... For security reasons??? I received none. So now I have several friends and family who received a gift late, and now cannot use. To make matters worse, they cannot send the activation code until 3-5 days and they have to come to me... Not the gift recipiant. Again, for our security.
Finally, sick of delaing with this company, I asked to return everything. Come to find out, they have a scrict no return policy. Something that was never mentioned during the purchase. When I asked where it bsaid that, they pointed me to a FAQs at the bottom of the web site.
Avoid this company at all costs!!!
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