When I signed up for this over the internet it was supposed to be free installation, I never gave anyone any permission to take money out of my checking account, well the gentleman came out and hooked me up he told e I had to pay him 125.00 I called the place that he worked for and they told me that was installation! I was like what?
Ok well I called hughes net and they say that has to be paid there are no additional charges to hook it up, so I paid it I really wanted this service. Well a day goes by and the system is not working it hardly moves I mean not even at dial up speed!!! I called to complian and I notice on my checking account hughes net took out 178.00!!! I was furious because I at no time gave permission for that! I had at this time only had the service for 24 hours I was so angry I called to cancel it because they flat out LIED TO ME! They were very rude and told me I was nto getting any of my money back to forget it! And they would cancel me if I didn't like it.
Well I was so confused, I just wanted for this system to work at this point I mean I have had to pay 300 dollars to get it and I was expecting nothing, well I asked for corporate office and they told me they do not have one! I was like what!!! I have been fighting them for months payign my monthly bill just so I didn't mess up my credit, the system has hardly worked all of this time and I am sick of it!!!
I cancelled it today I have not been able to use it for weeks and they even sent someone out and it still does not work! They are rude and all they want is my money they do not if you are unhappy or not, they still today told me they will charge me a 400 dollar fee for the cancelation! I am fed up I will not stop till I get this taken care of I have paid enough for a service that is worse than dail up! To a company that does not help customers at all!!!
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