After successfully dumping Qwest home service (for just cell service) because of a massive nightmare of past problems, my employer asked me to re-connect the service (at his cost) so I could do business by phone. I had to give Qwest one more try, so would they as the "New Spirit of Service" come through as a reformed company? NO! Long story short when my first bill came I found that I had been slammed with MSN internet access added on for $18.95. I had plainly explained to the service rep (in Denver) that I wanted only the mose bare bones service available. I of course was right on the phone to Qwest and asked them point blank if they'd slammed me. After musing over my question and studying the computer entries he said, "Well, either someone just pushed a wrong button, or the service was added without your authorization. The one button adds an entire service I find hard to believe, so I went with the latter. He then explained that "unfortunately, there was nothing he could do for me, I would have to call MSN and deal with them myself." It took four months, seven total phone calls, and about 3 hours total on the phone—that I could have charged a client $125 an hour for—to (hopefully) finally get that service and it's bills removed from my bill. I have heard from an employee of that company that this is no strange report, their take was that "someone in the phone operation needed to make goal on something for that day, and added that to temporarily make themselves look good." That is of cource conjecture on their part but it sure says more than we don't know how it got there! Suggestion: When dealing with Qwest ALWAYS get an employee name and ID number, let them know you are taking notes on what's happening, and at the end go over what you've ordered from them and ask can you confirm that that, and only that (list services) has been ordered, and we've not added any other features, peripherals or outside services) SUMMARY: Qwest is to communications what the Keystone Cops were to law enforcement, just a laughable parody! Roger Portland, Oregon
U.S.A.
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