Complaint / Review
The UPS Store #3000
Yelled At and Refused a Receipt at Columbia SC Store

I went to UPS store 3000 for the first time. I said hello to the employees in the store when I came to the counter. They ignored me. Another woman went ahead of me after the employee motioned for her to. When I got to the counter, they once again looked me over noticeably and asked me what I needed.

I laughed to myself and told Tom Malloy that I needed to send this package back to the sender, with the postage pre-paid. I was not sure what the procedure for a return was. He looked at me and said in a sarcastic tone, "Just cut the slip and put it in the envelope." He said it with an attitude.

Once I was done, he called for the next customer. I asked, "Excuse me, can I get a receipt as proof for the sender?" He then yelled at me and said, "It's on the box." I asked if he had a problem, and he said, "WHAT."

I said, "It seems you were nice to the two Caucasian women that were here. For some reason you have an attitude with me, and I have never even been in this UPS store before." He said, "What did you say? Come over here now." I told him no, took down the store information, and he watched me as I left.

I told my husband, who went there in his military uniform and asked him whether he had been disrespectful. It changed his tune. He denied the whole situation. He told my husband that I was upset and he did not know why, and that he never raised his voice and was polite.

He referred to my husband by his rank, saying he respects the military. The owner's name is Tom Malloy at UPS store 3000, phone number 803 865 9966, address 10120 Two Notch Rd, Columbia, SC 29223. We already filed a complaint with the BBB and also with the E. O. for the military.