On 12-3-08 a U-verse tech came to install internet, cable, and home phone service.in the beginning we informed him we might not require the telephone support and might utilize our tissues. Although he was adding I told him I did so certainly require the home telephone as our ATT cell support was terrible within our house. Being that my boy would depend on air (sometimes) and requirements breathing therapies, I've to possess trusted use of 911 service.
The technology said, "not a problem". He advised my spouse he'd be back later that evening by 8pm to obtain the telephone support operating. He quit the pleasant packages and directions for several services-including telephone. The deploy technology provided his cell phone number to contact him if we'd any concerns. The technology never delivered about the 3rd. We named the technology numerous occasions about the 4th to discover when he would return.By 2pm about the 4th, no-call back in the technology so we contact the primary ATT. We're informed by ATT Customer Support to keep examining our phone-line whilst the support could be up whenever within 72 hours from when deploy technology remaining. ATT actually told us our traces were examined and were good from their finish. On 12-5-08, I had to take my son to a doctor appointment at 11:30. Upon returning home a notice was about the door declaring entry might be given to yard and also to contact ATT to reschedule. I had been livid once we weren't informed anybody had a need to emerge or might they require use of connect telephone. We were informed to keep examining our telephone for support. We instantly contact ATT and obtain moved many times. The sum total time-on our mobile with ATT 64:57. This after being hung-up on and needing to start the procedure throughout. We're ultimately provided an individual who states it had been to overdue to get a technology ahead out same-day (12-5-08). We request a boss wishing they are able to determine what all we've been through and also the emergency on the land-line telephone. We're informed with a ground boss it'd be Mon 12-8-08 between 8-8 to get a technology to become at our house. I'd my spouse remove function a later date to alleviate my mom around 1pm at my home. Nevertheless by 5pm 12-8, no ATT specialist or telephone call. 12-9-08 at 8:45am I contact ATT really annoyed explaining what all has happened. No-show from ATT twice with no return call-back from their specialist. This time around it requires more than 80 units to make the journey to somebody who might help me after numerous exchanges. I'm informed by one-rep that it'd be nowadays (12-9-08) by 8pm a specialist could be out. I then obtain a call-back on my cell along with a message stating 12-29-08 may be the soonest they are able to return out. Today we're without trusted telephone support if my boy would want emergency services. All of this because of the first mount specialist. A whole lot worse, ATT reduce my current Time-Warner outlines, and so I can't actually utilize my Time-Warner telephone until ATT someday gets back out to my house. I'm currently stuck spending money on Time-Warner that we can't use, plus ATT. I had been informed to not remove Time-Warner until ATT was mounted. I don't understand where you can change and ATT is merely no aid and never really wanting to aid. I'd never suggest ATT at this time. I'm concerned for my boy that I'll never understand when precisely a telephone is likely to be connected. This is exactly what I get for attempting to save some cash. I noticed from numerous people how ATT beat TWC. I don't view it. I'm truly considering reducing 4 tissues and shipping this material back myself. I can't locate anybody in top administration to help. After I request... I've been informed no body can be obtained. I'll revise if ever I acquire some answer. Cheers to get a spot to fear and vent openly.
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