We have been subscribers for less than 2 billing cycles. Time Warner techs have been no call, no shows multiple times. The customer service reps have lied to me. They have been rude. The supervisors will not even come to the phone. The reps are obviously trained to refuse to let customers speak to supervisors.
I was told by one rep that he did not know who his supervisor was. This rep also told me, he was the top dog there at that time when I complained about waiting 12 hours for a tech who never showed up.
My husband was told by "Anna" (a rep) that we could not get our phone service repaired for over a month. I immediately called back and got another rep who scheduled us for the next day, Yesterday, (for another repair) Our appt time came and went, I called and was told the tech is running an hour behind. This tech called a while later and said he was on his way. My son saw him drive by our house and when I called to find out if he were lost. He had already put in the computer that he could not find our home. He had just spoke to my husband on the phone, so if he were lost why did'nt he call back for directions?
These all took place after the techs were no call no shows.
I have not been able to get their corporate address so that I can speak to someone with a little more power. The customer service rep say theuy do not know any of that information. A tech unhooked our security system from the modem the last time he was at our home With out even telling us. This disabled our security system. The tech was too lazy to run another wire or install another modem. I called customer service and they said they would send someone back out, No one ever showed up. This is the most disrespectful company that I have ever dealt with. If anyone knows the corporate address or phone number I would appreciate it, or is their someone else that I could report them to. Thank you
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