Complete ripoff! ADT Security Services, Walter Orcutt - Never Returned Phone Calls, Alarm went off, ADT support refused to support us stating we did not have an account.
Never do business with this local office company, the security representative, and adt!
I have ADT calling me even as of today to try and collect more money from me even when i cancelled the service and had your people take the equipment back because the equipment was not working properly.
This is what happened:
1. Walter came to my office and sold me the alarm system for my business in April.
2. The equipment was installed.
3. After 2-3 weeks, the alarm would just go off for no reason why we are in the office with customers. Very embarrassing.
4. We called the 800# for ADT support and they said they could not support us because we did not have an account with them. They told me we just need to wait 5 minutes for alarm to go off.
5. A few days later, the same thing happened, and i got the same response from ADT when i called, they refused to help me.
6. While this was all happening, we called Walter several times and he NEVER returned our phone call.
7. I finally called ADT and requested they come and uninstall the equipment. I cancelled on May 23 and was never billed any monthly fees because i did not have an account open, and was denied support and service when i needed it. I have the cancellation letter and the fax confirmation receipt, and it was received by your company because they scheduled a job order to uninstall equipment.
8. I scheduled a work order for tech people to uninstall and take back the equipment and they did this on May 28th - THE JOB # IS 48495138
9. After i cancelled, all of a sudden Walter started calling me to try and avoid me cancelling the account so he could avoid a chargeback on his commission pay check. He even came by my office after the equipment was uninstalled, and he was upset, he took the ADT stickers off my window. I did not talkk to him because when i NEEDED him the most, he never returned my phone calls. I have documented emails from my employees stating the day and time he called and came to my office AFTER we cancelled and equipment was uninstalled.
10. Now even today, I get harrassing calls from ADT collecton agents telling me I owe them some type of cancellation fee. They refuse to listen to my complain and cooperate with me. They just want more money!
In no time during the sale did Walter mention to me that we could not use VoIP phones as that is what we were using at the office. We did not know to ask about this because we just did not know it would be an issue, and Walter should have checked and confirmed what type of phones we use. This is his responsibility because it is his job and the customers are not qualified to know how the ADT system works and the requirements.
I had the equipment for 40 days only and it did not work, was not connected to phone line to work properly, the sales rep refused to return my calls, and ADT refused to provide me support to turn the alarm off. I had no choice but to cancel.
Very poor service! Could not call the sales rep after the sale to get help because he would not return my phone call! Adt 800# would not support me because they said i did not have an account!
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