In an attempt to keep this brief I will leave out the minute details, however completely documented.
Pinnacle Security came to our home with information regarding our current account and personal information on our existing system. They succeeded at talking us into a wireless alarm system that they would install for free if we would use their monitoring services and sign a contract. After many hours of attempted installation the techs left with a signed contract.
Both of these techs went out-of-state the next day.
We were left with wires hanging out of the main box, which we could not touch without the alarm going off and a faulty system we had to decode everyday when we got home.
I exercised my right to cancel within three days after reading other poor reviews on the internet. However, I did tell them we would sign another contract if the issues were resolved.
Pinnacle attempted to resolve them over a week later due to "equipment backorder" After 4.5 hours of trying to fix the existing issues and installing two new wall keypads we were still left with a faulty system. I am not sure if the techs were aware that they left us in this state or not.
After they left we set the alarm and had to bypass the FRONT door due to a fault. The next thing we know the police are knocking on our door due to an alarm at the BACK door. An alarm never sounded except for the wall pad audio stating that it was armed.
My husband never turned off the alarm when he answered the front door to the policemen. He walked to the back door with the police and opened it and no alarm went off.
The next day, we told Pinnacle we were continuing with the cancellation. They accepted with no questions asked. We never informed them of the latest incident. I was surprised they didn't ask or attempt to keep our business.
Other issues to note: We cancelled our land phone line. Due to the "wireless" system we no longer needed one. We cancelled our other monitoring company, due to the new contract, and we had to return Pinnacles equipment.
Since they threw our old equipment away, we are left with no equipment, no alarm system and holes in our walls.
I did not mention names here. The techs were pleasant enough. I just feel it's all about quantity in a short period of time (summer) rather than quality.in other words, I blame the company and its management and training of its employees or lack thereof.
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