I baught a 50 plasma tv from them on Jan I have paid well over $1000 for it already and it broke. I called the store to let them know and asked how they can fix this problem and now long it would take. They gave me the run around and told me it would take a few days to get fixed but because my payment was due this week that they couldnt do any thing till they had that payment into the store. So my husband and I desided to tell them to come and get all of there items (we had couch, loveseat, end tables, coffee table, lamps, foundation for queen size bed (that was $112.56) and lawn mower) all in which was total for close to $6,000.00. We have paid to date close to $3,000.00. They tried to tell me that they could not brake down the price for each thing in there system and that we had paid nothing on the foundation and we would have to start all over on that or pay in full for the $112. Oo.
They have called my family and at one time had my grandmother worried that if she didnt give me the information very soon that some thing bad would happen. She is 86 yrs old. When I called the store they informed me that it was store policy to make the calls, which that I agree on what I didnt agree with was the matter in which they informed her to get ahold of my husband and I. They tried to tell me that she was lying and they never talked with her in that way. They also informed my mother in the same matter. Which my grandmother and mother do not lie, so I believe them when they told me how they spoke with them. I think that if Aarons wish to have people working for them, then they need to teach them customer curtisy and respect as well.
I for one have never been spoken to so rudely in that matter and would never have anyone go to their store to do a purchase. I will take the money loss and chalk this one up to be a leason. Just so that people know, Check the dates on back of their items. They tell you its a new item but when I looked up Tv info when I called a repairman on it the date was 10. So they were not saling me a new TV as they had said they were.
Thank you for reading this I didnt know where else to turn to because when I asked for a main number again I got the run around and was told there was no one else to speak with but the store manager that was there at the time
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