In November I called our local Aaron's store to see if they had a stackable unit. They did and told me it had been used 2-3 weeks. I agreed for them to deliver it the next day. They did not show up when they said they would, and I had to go to work. They showed up later that day and allowed my 15-year-old daughter to sign for it. Keep in mind, I got no manuals with this unit, nor did I get to inspect it before it was left here. It seemed OK. I trusted them, although I knew they should never have done this.
In the summer, the washer stopped spinning; the tub would not move. I called and was told it must be stopped up if the water was not draining out, and again I explained that the water drained out but the tub would not move. So I was told they would call me to set up a time to come look at it. That never happened. Somehow the washer started working again, so I did not cause a fuss.
The next thing that went wrong was the dryer. I called them and told them it would not turn, and they said they were going to call the repair people and set up a time for them to come look at it. I had to repeatedly call Aaron's to see when the repair people were coming and was told they were waiting on the repair people to call back. The last time I called, I was told their repair people did not service my area! I argued with them, and the Aaron's people assured me they would call this place back and get them to come to my house. Aaron's never called me back. Once again, I had to call them, and they still had no answers for me. I was rather mad at this point, so I called the repair shop myself, and it turns out Aaron's had never called them. I called Aaron's back and told them what I had found out. My warranty was to run out in about 3 days at this point, and the store manager then got on the phone with the repair shop and set up a time for them to come to my house.
When the repair man got here, he informed me that my unit had been taken apart and worked on before. Keep in mind it was supposedly only used for 2-3 weeks. He fixed it. I called Aaron's and asked how long it was used before I got it, and I was told they did not have that information and could not get it.
The next thing to go was my washer; the tub will not spin. Keep in mind I reported this back in the summer, and no one returned my calls from Aaron's, but it fixed itself somehow then and has the same problem now. My warranty is out now. Regardless, I called Aaron's back. This should have been taken care of in the summer. They will not do anything!
I feel like they came into my house with my 15-year-old daughter alone and allowed her to sign for this delivery, which is not legal. I never even had to pay for this stuff. They are at fault and should take care of this! They owe me a new unit or my money so I can go buy a new unit. I even offered to bring this piece of garbage back to them if they would just refund my money, seeing as I have been lied to, swindled and put off by them. They do not agree. They were supposed to call me today around 11 AM, and they never called. Typical.
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