Complaint / review / scam report
Bad service

Complaint / review text:
I bought this August 3,2007. Then in December is when my trouble started. It just would not load, so I called tech line. I tried everything, still would not work. He said he was sending a box to send it in for repair. Got it back and hooked it up and turned on. Some kind of message came up and I did not want to press the wrong button (I am not real smart with computers) so I called the tech to find out which one to otherwords, it STILL was not fixed. They sent another box. I sent it back. Next time, the quality control guy left his CD in the computer. Would not load again. I have shortened this down from all the cell phone calls (using minutes because they say try this or that, now restart the computer. This could go on for 50 or 60 minutes. I kept asking for another computer or refund. One tech told me only after 3 times repairing do they give a new one. Well, it did it again (3rd time). I finally talked to a corporate tech and he was requesting that I get another computer. He said it would be equivalent or better to mine. Had to send mine in again before I could receive my "new" computer. I did not get a "new" computer but a refurbished one (at least so far it is working), with new keyboard, mouse, speakers all cheaper than my original ones, which thankfully I still had and just used them. Altogether, my computer was out 5 months! I asked if I would be getting a year's warranty and was told no, only 90 days! In all, I spoke with 16 different people over this time. No more with Gateway or Emachines. Also, I will not buy at Wal-Mart's again. I will buy from a store that works on the computer (if I can find one like that).

Contact information:

Offender: EMachines

Country: USA   State: All USA

Category: Shops, Products, Services


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