Bought computer 7? 22/07. This computer have a 3 year warranty and in home tech service. Dvd/cd player too slow. Went online to get phone numbers of Gateway found out Mpc. Bought out Gateway. Well called the tech number and when I gave the tech the serial number he said I was not on thier system. Well he finally found my computer and checked out what kind of Dvd/Cd player I had in my model computer. Well he kept telling me they can't order my Dvd/Cd player right now because their system and Gateways were not fully hooked up yet. I think Mpc. Took over Gateway October. Tech told me if you don't hear from us in a few days call back. Sounds like a smoke screen to me. Well didn't hear from them so I called back like the first tech said. Second tech couldn't find my serial number again. After I told him my problem he looked to see if the first tech entered anything in their system about my problem. No he couldn't find anything. So he told he he will order one for me. The Tech also told me he couldn't guarantee that someone will send the unit to me. Well never received anything. This is a total rip off. 3 year warranty down the drain. Mpc is using the excuse about their system not being fully hook up to gateway! This is a poor excuse. Guess they want me to go away! Fair warning if you got a Gateway? Good luck. Mpc will not help!
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