When I received an $800 electric bill for an 1800 sq ft home, I contacted Stream. They indicated I had let my contract expire. I have no notification of any requirement to renew my contract and was told it was a verbal agreement when I switched providers. They indicated they even taped the conversation.
I requested to have the tape pulled so I could verify I made such an agreement. I was told a supervisor would return my call within 5 days after THEY reviewed the tape. I am an extremely organized person and maintain meticulous records, so I am positive that I would have noted that I needed to contact them to renew my contract. The only documentation I can locate is on their website (I received no paperwork when we switched providers) is a statement that you would receive 45 days notice of any rate change.
Their customer service rep replied. You'll be glad to know that we just implemented a Customer Loyalty Program two weeks ago and from now on you will be notified when your contract is up." I indicated I would renew my contract if they would just retro the current rate back to June 1, but they would not agree.
That was on July 12 and I still have had no response to my request. You cannot reach their customer service line, they even sent a mass email saying their call volume was too heavy to take calls. Needless to say, I have switched providers.
Today, when I attempted to pay my last bill with Stream, their payment system would not take the entire payment in one transaction indicating it was over the maximum payment allowed. Consequently, I had to make two separate transactions and was charged $2.75 for EACH transaction. Do they know how to scam people or what?
Texas PUC needs to do something to stop this!!!
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