Complaint / review text:
This company billed my Verizon account for a service that I did not order or authorize. I called Verizon and they said that they were only a billing agent and said I had to deal with ESBI. I called ESBI and they claim that I signed up for the service through a web site. I said I did not. They agree to close the account and issue a credit through Verizon but It would take 2-4 billing cycles for the refund. I wonder if I will ever see it. I again called Verizon and am trying to get them to put a block on my account to prevent future billing from this company. I can't believe that Verizon allows this to happen. It seems that they don't care or the profit from thierd party billing is to great.