I called Dish 2 weeks before Christmas to move. They told me about a good upgrade but to get a schedule for service they made me give them a card number. My only one is my debit card. They stated that the number was only to show them the schedule and I was assured they wouldn't use it They couldn't get to me till Jan 3rd so I told them no thanks and canceled my service.
Amazingly the next day they took 60.00 from my account for the new service I ordered (which of course never happened) They refused to credit this back to my account so I had to go through my bank to stop them from doing this to me so my checks wouldn't bounce. I was told when I canceled that they would send me a box to return the receiver and some other pieces to them. I called 4 times wondering where my box was each time being told I would receive it in a couple days.
Now a month later it finally shows up and the very next day they took $400.00 out of my account. Once again I called to no avail... They refused to credit it back before they received the box of parts. Meanwhile I have four checks that will all bounce because of this... Not once did I receive a letter or call stating they were going to do this... They just did. Not just once but twice... Gotta tell you they claim superior customer service.
The amazing thing about it was the young lady at the other end had the nerve to tell me that it was my responsibility to get the box back after 30 days and that the box they send out is a simple courtesy... Not if they don't do what they say!!
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