On August 21 at 9.20 pm I received a call from 760-705-8888 saying he is from dish network and our satellite position is changing and our equipment needs to be upgraded. He verified that he is from dish network by repeating my programming, last 4 digits of my credit card, and my last billing statement. He said he is calling from India had an accent.
He wanted the full credit card number so that he can charge $1 before the new equipment can be sent. I refused to give him my card number and told him that I need to talk to dish network to confirm if this is true. When I called dish network on my other line he hung up. A few hours later I receive an email from my credit card company that there has been suspicious activity on my card. I call them they say there were 3 charges totaling $2,357 paid to dish network. I told them that this fraud and to reverse these charges. The next morning I receive an email from dish network stating that my email address has been changed. I immediately call dish and tell them that I never changed this and there has been fraudulent activity going on with my account. They looked over and say that several pay per view programming packages have been ordered through my account (I never imagined pay-per-view can cost this much!).
Dish network agreed to reverse the charges and purge my online account. My credit card company cancelled my card and issued a new one. Two weeks later my dish network service was disconnected. I call and they said there are pending charges on my account - they refunded only 2,042 of the 2,357 dollars charged to my credit card. My credit card company paid back the 2,042 since they already reversed the earlier charges of 2,357. I call dish network again, and after two hours of haggling they agreed to refund the remainder and the service was restored. A week later my account was disconnected again saying that I have pending charges.
I call them and they say I have unpaid charges on my account. I had already switched to paper statement due to the fraud activity and told them that I have not received any paper statements. I don't have any service now and I am still waiting for the paper statement. I hold dish network grossly negligent in leaking my information to scammers and then canceling my service without my notice. I am looking at legal options for lost time and pain caused to me by dish network!
0 comments