Yes, Express Flooring is unethical. After posting a warning about them on craigslist I received the following email from Henry Jaffe:
Original Message — From: "Henry Jaffe"
To:
Sent: Monday, April 30 6:55 PM
Subject: Express Home Services
Hi there,
I also used express to have floors put in my home, and I have been waiting almost 4 months to get the trim work finished and to have the carpet finished at the doorways. Did you have more luck with the BBB or the ROC? I just don't want to waste my time if writing won't make them do anything.
He sent several others after that trying to find out where else I had posted warnings. They flag the one they can find and write their own positive reviews to counteract the negative ones they can't get removed.
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