I sent a payment in the amount of $179 to Cingular Wireless. The check was cashed but not credited to my account. When calling Cingular I was told to provide them with a copy of the check from my bank. My bank informed me Cingular now uses ACH check cashing procedures wherein the check is electronically processed and the original destroyed, no image is made of the document. They have utilized this procedure for a very long time apparently.
The bank was unable to provide me with a check copy, but printed a statement for me (something I could have done for free at home.) I mailed it to Cingular, and later received a response that the statement was insufficient. Further investigation on the net revealed that yes, the statement IS legally sufficient in these cases. I confronted Cingular with this information (and closed my account) and they said they'd 'investigate.' It's been over a month and no word from them so I can only hope it's been taken care of.
I cannot believe the poor customer service I received and lack of basic knowledge within the company at just how it processes payments.
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