My contract was up on Feb 24. On March 4th of 2004 I personally went to the store and ask to pay my entire amount due and cancel my services.
The lady at the Cingular desk gave me a figure to clear my account. I wrote a check for that amount. My service had already been turned off and I did not want it renewed. That was communicated quite plainly to the lady.
Later I started getting a bill from Cingular. I sent a letter explaining that my account had been closed and paid in full. They responded that there was not any way the local office could have known my entire balance and the Cingular Representative at the desk gave me the wrong information.
With all the technology that exists today that does not seem like a valid statement or reason to keep on billing me.
Then they reported me to the three Credit Report Companies. I corresponded with and reported Cingular to the FCC and the Attorney General. Then the President of Cingular called. He was rude and belligerant. My advise is to use any wireless company except Cingular.
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