There are severe customer service issues at true.com. My son joined true.com for a 7 day free trial at the end of December. When he found charges on his checking account on or about January 15 he cancelled the service. I also called to cancel the service the same day.
My son is in the Airforce. I take care of his finances in his home state. It turns out that they have charged him for January, February, March and April $54.00 each month.
I called to have it straightend out last week and they proceeded to lie to me and tell me that he was using their service the night before. (They even proceeded to read supposed messages! I immediately told them it was an outright lie). My son's internet provider is the same as mine (same account). He was working that night on the flight line. He can not even carry a cell phone due to fire hazard. I would see him online. They obviously keep no records. They didn't even have record that I called last Thursday.
My Son called them today about why his account wasn't cancelled and they told him that they offered him free time and he forgot to cancel - OUTRIGHT LIE AGAIN! Then they said they couldn't do anything and would not give him a refund for at least February, March and April.
Well, me being a mom called again this evening - I demanded to speak with a supervisor. It is almost impossible to speak with one of their supervisors. I told the customer service representative that I wasn't going to waste my breath or time speaking with him and that I am going to call the BBB, PA State Attorney General, Texas State Attorney General and send letters to their board as well as all officers by certified mail on the problem.
Needless to say, I was given Billy D. A supervisor at true.com. He says he will take care of the problem and he wants my son to call him at 9:00A.M. Tommorrow morning. If this is not straightend out satisfactorily, my son will enter into the class action suit that is being formed right now at Tycko & Zavareei, LLP.
They are banking on the fact that people will not be bothered. Please stand up for your rights, sign up for the class action lawsuit. My son could still be witness whether they fix his account problem or not. The U.S. Airforce knows where he was last Thursday night. How dare they lie. I'll let you know what happens.
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