Complaint / Review
Direct TV
Repeated DVR Failures and $300 Fee to Leave Two-Year Contract

We signed up for Direct TV in April. We have had nothing but problems with them.

We have now been through 4 or 5 DVRs. They all continually go bad after about a month of use at the longest. Their explanation now is that they will send out a new download to fix it.

It seems this is a constant problem for them, and they chalk it up to new technology. This is ridiculous when TIVO had the same type of system with smaller memory, and it works without as many problems. I have read numerous complaints about Direct TV and these issues.

There are many unsatisfied customers of Direct TV all over. You would think we should all get together and do something about all of their problems.

We tried to get out of our 2 year contract because they cannot seem to uphold their side. We were told that we would have to pay a $300.00 early cancellation fee and that they no longer have the ability to waive that fee, even for the amount of problems we have had.

The lady in the cancellation department admitted that the authorization to waive the early cancellation fee was taken away due to the amount of customers who have tried to leave because of Direct TV and its own problems.

How is it we have to stay in a contract or pay to get out when they do not give us the service we pay for? We have never not paid our bill, even with numerous overcharges, which they have rectified. We just want out.

I think a contract is a contract, and if they do not uphold their end of it, we should be able to get out. Unfortunately, our contract, which was for 2 years, has somehow been extended an extra 6 months without our knowledge.

Are any of their practices legal?

I want to make it clear that we love the service they have to offer, but we expect it to be hassle free for the amount of money we pay. Or at least for the problems to be resolved.

I think the fact that they cannot seem to resolve the problems is a bunch of lies. They rope you in with promises of service they can't hold up. Then to get out you have to pay. How is that fair? It was not us who did not hold up our end.