DON'T BELIEVE in anything customer rep says, they will say anything to get you sign-up and deny it later. They offered me a free DVR upgrade and said there would be no change in the contract, I signed up for it only to find out later that my contract got extended by one year. I could not cancel my service because of the extra one year and I was told I'll be charged $475 for early cancellation... I even asked them to check the phone conv (since they say they usually record it), but the customer rep's say they don't have them and are rude and reply as if they don't care (since you are in a contract anyways)... And on top of it, price goes up when you are in the middle of the contract...
They offered free HBO for 3 months when we moved, customer rep clearly told me that it will come off after 3 months and I didn't have to call or do anything... Guess what. They never took it off and charged me for it for one extra month... And the customer rep's deny saying that it would come off automatically, apparently I had to call and cancel...
Price: I had their choice package ($55 orginially, raised to $59 now)... They charge $7 for DVR service, $7 for monthly protection plan (which if you don't take you will have to pay $75 for the service call if you have any problems/issues)... Total comes to around $79 including taxes/month, WHICH IS NOT WORTH THE PRICE!!!
I cancelled my service as soon as I was out of contract.
Pros: Gave them 2 stars because I rarely had any issues with reception but not worth the price, I'm sure you would get similar/better reception with other providers.
Cons: Everything. Expensive compared to others. Rude customer reps. Lying customer reps.
Verdict: WORST SERVICE I EVER HAD, DON'T BUY. Recommend going with other providers if you are shopping, where you can get better service for less price.
If you still want to go with Direct TV (not sure why), make sure you read and have them send you the terms and conditions.
0 comments