I ordered DirecTV through a one-year promotional price. I was dissatisfied with the reception, and I recently found out that I was not getting the HD channels that I was paying for. I had problems with their billing department and customer service. My calls were not connecting to anyone. Besides that, I felt their regular price for the service was too high for the service I was actually getting.
The big issue is the cancellation fee. I canceled service after a year and a few months. I was told I had to pay an early cancellation fee ($112.00). When I ordered the service over the phone, I was not told about an early cancellation fee. The confirmation email had no mention of an early cancellation fee, and neither did the billing statement.
It is deceitful not to be informed about the terms of a supposed contract. The early cancellation fee was charged to my credit card without my knowledge.
All in all, I regret ever ordering DirecTV. Companies should be responsible for informing their customers about contracts and early cancellation fees.
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