This can be a notice I posted towards the Home Improvement Store Site of the Lowe. Our expertise is unquestionably
Nothing when compared with a few of the 'horror tales' I Have read on usacomplaints.com. Nevertheless, so far as I'm
Worried, its only one more nail within the coffin.
*
On September 23 my spouse and that I visited the Lowes of Garden Area (shop quantity 1624) to buy a dishwasher. The knowledge was so dissapointing, I'm likely to allow it to be a place to not store at Lowes.
To begin, the client support consultant there who offered us (Steve) appeared more worried about
Speaking with a number of his colleagues than properly entering my info for that purchace. I'd
Required a shipping, deploy and elimination of the previous device. About the paperwork, Steve examined shipping but no mount off. After I directed out this, he explained to not be worried about it. I insisted he check down it. At
One-point he started to keep in touch with his colleagues again. I expected him if it was likely to consider long as my spouse
Was joining to 1 of our young children. He insisted the procedure wouldn't get long.
While he eventually started to enter the info in to the pc, I questioned him many times if he'd
Included the shipping, intall and treatment request. He insisted he'd. Then he asked me easily was involved
In a Lowe's charge card. He was advised by me I had been and he explained he might look after that aswell.
After he joined the info in to the pc he published out a bill and explained to visit any
Register and provide my telephone number. He was expected by me concerning the charge card and he explained I'd to visit customer support to use. He was expected by me why he explained he'd assist me wouldnt have now been ready to or put up the card if he could not, but got response that was small. Place the purchase on a current card and I chose to abandon the card software. Where I offered my telephone number to the woman I subsequently visited a register. After I meant to get the dishwasher to my wonder, she asked me. I advised her I'd required elimination, deploy and shipping of the device that was previous. She advised me that I'd need to return to the client support person and that none of this info was within the program.
At this time, I had been ashamed. I informed her to your investment purchase, used to donot want to buy. I subsequently requested for that
Supervisor on-duty. A guy called Larry arrived around and that I described what had occurred. Larry apologized and got along my phone number, encouraging me he might contact myself per day and the purchase would be placed by us properly within the telephone. It's now been five days.
Each time I visit a Loweis industrial, where your customer support representatives provide the Loweis 'guarantee' for
Client satisfaction, I laugh. From today on, it is the House Website in East Meadow Long Island for me personally.
Dissapointedly,
Tom
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