I've had probably the most terrible encounter with Lowes in the last couple weeks and experienced everybody ought to know. I put an order online on Wednesday 9/11 around 1 pm, that was no easy procedure. I first desired to choose my purchase up at my local shop but received observe that a number of my products weren't accessible and so I would need to deliver these products delivered. I subsequently transformed my order to possess anything shipped to my house but received observe that a few of the products weren't ready to become delivered, and so I removed these products and put my purchase. On Wednesday, 9/12 I began to get emails declaring that single items were being delivered out; my whole purchase was about 15 various products, sand-paper, plumber cone, gardening hooks, vacant paint containers, etc... And so I do not know why they'd be shipping out each product out independently which my anticipated shipping day was 9/21/12! I contact the 1800 quantity to state my problem and was informed that I ought to have simply positioned my purchase and choose it-up in the shop, that we described the consultant that I'd attempted to complete. She advised me that I really could visit my local shop in 20 units and get my products; she'd contact them straight and be mindful if it and so I wouldn't have any difficulty it was at 3:40 pm. At4:33 pm I get to the shops customer support table plus they do not know what I'm referring to. The shop location many calls towards the 1800 quantity to no avail, I had been subsequently ignored and informed they were shipping my products. The store-manager walks me to my vehicle at 5:15 pm. When I am operating from your own shop I contact the 1800 quantity myself and advise the consultant what's happening and tell them if they're shipping my products I'd like them by Friday when I have previously lost so a lot of my period within this procedure. She shows me that my products are prepared to be acquired in the shop? At this time? I change and return to the shop to hold back in-line in the customer support simply to realize that they've not really started to choose my products! I abandon the shop again and advise the client support representative they have to deliver the things to my house for Friday. She subsequently must move me towards the shop straight; why I don't precisely comprehend I've simply left the shop after being there for over one hour. She does move me for me personally simply to overhear her and also the store-manager Paul talk about how he's likely to get credit for stock, etc. At this time I'm prepared to hit my top!!! I truly do not care what their inner procedures are, but I will let you know they require some significant interest. They ultimately I would like to off the telephone to allow them to sort out the procedure. Paul calls me back while I'm operating to obtain my creditcardnumber again and also to clarify that they're eliminating my online purchase and he's likely to reprocess it. I advise him that I'm operating and that I will-call him back. I return his phone and provide him my creditcardnumber at 7:13pm. Paul then calls me back at 8:36 since he doesn't have my tackle; truly he's to trouble me with this specific, I spot my purchase online plus they do not have my address and of course I've a charge card together! To fill up my horrible encounter I obtained another phone from the diverse manger the next day requesting my mailing address at 9:52! I purchase roughly 15 products for $130 and also the procedure was challenging! I subsequently obtained areas of my order twice and was billed twice for my whole purchase. After I named to protest, they explained that I really could return the things I don't need after which they'd matter me a credit! Used to do not purchase the things twice, why may be the exactly why is load being put-back on me?
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