At 0903 on Dec 22 I named customer support and talked with Patrick who had been rude and cynical when talking with me. He put me on-hold numerous occasions in a phone that survived est. Half an hour. After requesting him about my purchase he put me on-hold, when he returned he explained he'd to keep in touch with his repetition and explained that my purchase was terminated. I expected for his title when I was delivering a follow-up mail. Patrick set me on-hold again and following a couple of minutes returned and explained that I had been delivered an email about the 17th~
I never obtained that email or I'd not need delivered this unique email and named to check out up. I told him it might have eliminated in my own junk mail, but was extremely improbable when I have experienced many purchases since together with your organization, which I'd appeared on my online bill yesterday also it nevertheless stated it had been expecting delivery. There is nothing on my online consideration to inform me of any issue. I could be silly to contact your organization to request standing easily had obtained stated mail. After fighting with me for all moments he set me on-hold again and following a couple of minutes returned and questioned me to confirm my current email address. I confirmed my email address was proper but I never received this mail. He mentioned he could not do something for me personally. I then asked to get a supervisor.
I was positioned on store for all more moments he acquired the telephone and questioned me what my telephone number was, I questioned him why which is when he advised me he required it for that type he'd to complete. I had been submitted to Chanel a boss. I had been informed by her that my purchase was ended today. I informed her I delivered an email yesterday and that I examined my email today and didn't obtain a contact. She stated I wouldnt have recognized that my purchase was terminated since the e-mail was sent today. I explained Patrick explained this "e-mail" was sent about the 17th which is absurd. She contended with me for all moments and explained there is nothing she might do~ I advised her I'd be RETURNING
Est. $450.00 value of product due to Dooneyis bad customer support, she explained that she's sorry I thought this way. Online standing on my consideration was that it had been all delivered or imminent. She nevertheless insisted that there is nothing she might do. I again advised her I'd be returning anything I purchased due to Dooneyis bad customer support.
I'm telling you I'll not just do this, I'll tell-all my colleagues whom I informed concerning this site and who've requested from your own organization concerning the bad customer support. I'll inform my family unit members who also provide requested out of this site. I'll also visit facebook and allow my around 5000 friends understand what was completed and also to move it onto their friends. I'll visit slickdeals.net and fatwallet.com and website for their visitors by what was completed, and never to-order from Dooney and Bourke simply because they have piss-poor customer sevice they might have greater chance with Mentor. I'll even be certain to checklist bad customer support as my reason behind return and also to range from the titles of one's associates ~Patrick and Chanel. You not just dropped me like a client whenever your organization provides piss-poor customer support, you've possibly dropped therefore lots of more.
It'snot the very fact I dropped the chance to buy a $20.00 wristlet, it's the truth that customer support didn't inform me just before rescheduling my purchase NOWADAYS. It's the truth that Patrick has bad customer support abilities and Chanel isn't any better when coping with me like a client. Patrick said I ought to have obtained a contact about the 17th and also the Chanel stated I ought to have obtained a contact nowadays that my purchase was cancelled~ which could it be? The one thing the them both appeared to acknowledge upon was there is nothing they might do about it or did they create any work to try and do something about this. If it had been ended today~ could it be due to the unique mail that I delivered yesterday? Personally I think I had been handled with small regard which my company isn't valued or desired. Base line~ it's the main of the problem. For this kind of "upscale" organization, you'd believe your visitors who invest countless bucks at-at period might obtain greater client
Support.
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