I've a Troybilt design TB110 drive mower which was still under guarantee at that time an axle component smashed. I named Loweis where I'd purchased plus they explained easily provide the mower they'll analyze it and also have Troybilt deliver a brand new replacement component. I packed the entire mower in my own vehicle as well as the damaged component I'd eliminated and required it towards the Lowe's shop over the following time. Once the store-manager decided it had been a deficiency he named Troybilt to obtain the component number and attempted to obtain a component delivered. They advised him I still had a need to visit another approved service-center so that they might confirm after which they'd deliver a component. I subsequently arrived home and myself named Troybilt and was handed a guide quantity after which visited Energy Mower and Gear in Roanoke Virginia and also the support supervisor decided it had been a warrantied component which should not need damaged, an obvious deficiency that needs to be changed underneath the indicated guarantee. Therefore he named Troybilt and was moved three times while about the telephone for more than 40 minutes. The final TB consultant he talked to, a girl, stated she was "conferring" to determine when the component might be changed under warranty. She subsequently disconnected him. The disappointed support supervisor stated she got all his info but he didn't understand if they might deliver it or not. I arrived home and named Troybilt and also the repetition who responded stated she might deliver me a component easily taken care of the component and delivery as she was in revenue, however the client relationships was shut for that evening. I inquired if she might forward my concept and also have them contact me because it is extremely difficult to understand all of the calls and all of the waiting, and she declined. She explained to contact 24 hours later. 24 hours later I named Troybilt again and also the Troybilt Consultant stated that the support supervisor must have called back if he was disconnected throughout the 40-minute procedure. They nevertheless declined to recognize the guarantee after which stated the support supervisor would need to contact them again, aswell publish the official Troybilt type plus all paperwork of the guarantee before they'd consider my state.
It was ridiculous. I'd previously packed the entire big mower into my vehicle two times as required despite the fact that I'd the little component eliminated, and pushed an overall total of 28 kilometers with two distinct excursions to 2 distinct sellers and support individuals to confirm the state which they both did. It was all only a basically situation of making me to maintain jumping although hoops till i quit about the state. The truly unfortunate element may be the component just charge an overall total $21.38 including delivery but they ripped this stop to WOn't recognize the guarantee. I will certainly never purchase a Troybilt item again and that I informed the reps that aswell.in the end, I didn't place the guarantee about the mower, they did. If they're not likely to recognize a warranty, they ought to not need a warranty. Troybilt / MTD has got the toughest & most devious customer support regarding a guarantee that I've previously experienced. I'd prevent the corporation no matter what.
Mickie in Roanoke VA
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