I have been corresponding to Neimans Jewelry for quite sometime and my replacement should have been sent to me by now, still haven't received them. Below are my emails as follows:
Mr. Yang,
This is the 3rd day in a row that I have tried contacting in reference to my replacement items (#8936761681, #8936778563) that I won on Eay. Below is what you wrote, so in good faith I have send you back everything that was packaged to me when mailed from neimans. I would appreciated it very much if you could at least respond with what the status is on the items. If I don't hear anything for you by Monday, Oct. 16th I will be forced to report you to the Ebay, Federal Trades Commission, Chamber of Commerce the Media, whom my daughter is employed under and any other rip-off advocacy I can report you too.
I have been very patient about this matter. Take the time to send me my items that I won fair and square. I have all my copied documentation that you send me.
Original Message
From: Neimans Returns
To: Kim
Sent: Wednesday, September 20 2:40 PM
Subject: Re: Neimans Returns #8936761681, #8936778563
Hi Kim,
I checked with the replacement department and they are checking on your replacements right now. They wanted me to let you know that replacements usually take 3 weeks to arrive after being ordered. Will that be okay with you? Please let me know and I will let them know to order the replacements once they find out, thanks:)
Warmest Regards,
John Yang
Neimans Customer Service
Original Message
From: Victim
Sent: Tuesday, September 19 03:24 PM
To: 'Neimans Returns '
Subject: Re: Neimans Returns #8936761681, #8936778563
Yes, both items one of the rings was a gift to my daughter for her college graduation. I DO NOT WANT A REFUND I WANT A REPLACEMENT.
Thank you.
Original Message
From: Neimans Returns
To: Victim
Sent: Tuesday, September 19 2:51 PM
Subject: Neimans Returns #8936761681, #8936778563
Hi Kim,
We are very sorry for the delay in the replacement of your items. I will check with the shipping department today to get an update on the replacment rings and get back to you asap:). And just to double check, you did want to replace both items (#8936761681, #8936778563) that were returned? If not, I can issue a full refund for which ever item you did not want to return. Thanks:)
Warmest Regards,
John Yang
Neimans Customer Service
None if this has come to pass. I haven't recieved an email and I send one out Oct. 11th, 12th, and 13th. No response.
Help!!!
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