I shop Ebay frequently and have almost always had a pleasant experience with sellers of good standing (you can see their grade from feedback on ebay).
I recently purchased a sapphire and diamond ring from Neimans Jewelry (they had a "private" hidden feedback grade) and was confident in the quality of their merchandise due to their no-hassle return policy.
The picture of the ring was beautiful with careful evenly-spaced diamonds and a rather large, richly colored sapphire. They included a free USGL Certification which guarantees the quality and claimed the ring was worth $2888 replacement value.
When I received the ring, it was horribly constructed with a strangely small "two carat" (yeah right) sapphire and cloudy crooked diamonds. Tiny thin band. Just a piece of crap. Trash. Unwearable.
I'm no jeweler and I could have put it together myself much better. The prongs holding the sapphire were crooked and didn't line up. Sloppy. The diamond baguettes were crooked and misshaped.in the picture where there was a wreath of diamonds surrounding the sapphire - there was just metal on the actual ring with a few diamonds scattered! It looked NOTHING like the photo at all! The scale of the setting was completely different. There was even a gross goopy smudge and hair covering the sapphire when I opened the box. From a previous return?
I immediately emailed them and told them of my dissatisfaction and that I would be returning the ring for a refund. I sent it USPS via certified mail and emailed them on when to expect it back. They claim to give refunds within 14 days. We'll see.
If they handle the return well, then good for them. But I want to warn everyone out there of what sh@tty jewelry they are selling to the public. I have seen better at swap meets and Walmart. Buyer beware.
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