Complaint / Review
Neiman Marcus
Neiman Marcus will rob you! Needless Markup and Neimans DOUBLE BILLED me THREE different times! Neiman Marcus double bills! Do NOT use your check or debit or credit card! Neiman Marcus will STEAL your money!

I bought some boots. This was my third online purchase from Neiman Marcus and the 2 previous times they double billed me. Thankfully, it did not damage my account. It took me having to call Neimans and conference my banker in on the calls on both occasions to get the double billing that occurred both times on 2 seperate orders corrected.

So, I waited a year to order again thinking they surely have rectified the problem. I called and asked upon placing the order if they could guarantee that I would not be double billed for a third consecutive time. They assured my on that call there was NO WAY I would be double biled and the woman who had been there for 15 years told me she had never even heard of such a thing.

Then I also went online chat with Neimans where yet another representaive reassured me I would not be double billed that he, too had never head opf such a thing EVER happening! Thiswas ALL in print. So, I felt secure they would not double bill me a THIRD time.

Well, guess what??? They double billed me a THIRD TIME. Held my money and claimed it was the fault of my bank. I asked why it would possibly be my bank's fault since the ONLY time double billing occurs is with Neiman Marcus' purchases. They still insisted it was the fault of my bank, yet it is my bank that yet again got on the phone with me to conference with them to get them to give me back the money they yet again STOLE from me.

They again insisted it was the fault of my bank and I asked them to put that in writing, which of course, they NEVER did. The ironic part was there was NO mention of BLATANT double billing when placing the order, no matter how many times I asked... However... When I had to call them to correct the double billingm they were all painfully aware of this VERY REGULAR and EXTREMELY COMMON practice used by Neiman Marcus.

Neiman Marcus will charge you DOUBLE and then give you the worst song and dance you have ever heard when you try to get them to gove you the money they STOLE from your account.

I wonder sometimes why I did not call the police for THEFT! They should not be allowed to steal twice what it costs when they mark everything up so much in the first place.

We do not call them Needless Markup for nothing!