The following is a copy of an email to the hotel, which has not received a reply:
About a month ago, I reserved a room at your
hotel for this past weekend (8/18-8/19), by telephone, with a very polite gentleman. He told me that the hotel had a full service restaurant, newly decorated rooms, as well as a full bar, and information on what's going on about town. He did tell me that he wouldn't be able to meet me, personally, because he'd be catering the entertainers at the Fair.
Should I have had some crazy notion that he meant NO ONE would be there to meet me? That would not have ever occured to me. Even the accomodations in "Psycho" and The Shining" had some services to offer the guests.
I live in a suburb of Chicago, but grew up in Escanaba. The House of Ludington was to be a special vacation treat for me.
Well, I arrived on Friday, August 18, at 1:00P.M., to find the hotel closed, with a sign on the door that said check-in wasn't open until 3:00P.M. I went back to a relative's house and called the hotel number, and was given this very strange message about a black mail box that would have my room key in it, etc. I hung up because that didn't sound like it could have been a message for a hotel room.
What hotel would leave keys in an open box for anyone? Anyone could go get the key, open the room, return the key to the mailbox, and lie in wait for the true hotel guest. No, I wasnt going to wait until a key was placed in my box.
I arrived back at about 3:15 on Friday, August 18. The door was STILL locked. I knocked on the door until a young girl opened it. I told her why I was there, and she said check-in wasn't until 4:00P.M. Okay, I said, but, that's not what the door sign says. "Oh, it's Fair weekend, so we don't have those hours", she said. I told the young woman I'd like to cancel, and she said there was a 24-hour-notice-rule to cancel. So, I
said I'd cancel the Saturday stay, at least. She said the 24 hours notice would apply to Saturday, as well, because it was AFTER 3:00P.M. (!!!) This was after she told me check-in was not until 4:00P.M.By this time, since this was petty conversation while she was putting through my credit card, I'd been worn out. She had me.
After that I got to my "newly renovated room", to find a rusty bathroom sink, a messed up bathroom floor, a smelly NON-decorated room (since at least the the 1950s). I paid extra for a lake view but I couldn't see through the dirty windows. I had to give up for that night. I had family obligations and had to keep the room because of "24 hour policy" that cross-referenced hotel/non-published hotel agendas) The hotel room door had no security lock on it (room 203). No chain, no dead bolt.
A new, nonblond girl (we're talking teenagers for both girls, not professional hotel clerks), said they'd never had any complaints about the locks before.
Okay, too much about the complaints might not be able to be handled by anyone but the Fair-goer/hotel owner. I stayed on that Friday night, and found out, by 5:30 in the morning, that the air conditioner had leaked all over the floor. I used almost all of my towels & washcloths to clean up the water. I noticed that the damaged floor had experienced similar events more than once.
I went back to the hotel on Saturday, August 19, at about 3:00P.M. The hotel was a ghost town! There was no one there! The lobby was dark, my hallway to my room was silent. It was weird. I DID NOT STAY AT YOUR VACANT HOTEL ON SATURDAY, AUGUST 19 because the hotel was pitch black at 8:00P.M., when I went back, and I was AFRAID to enter the hotel, and absolutely, my room would not be entered. I had to stay elsewhere.
Except for the fish fry on Friday night, August 18, that was ALL that was offered by the restaurant for ANY hours that were to follow after I arrived on Friday, August 18, all the way until after my departure on Sunday, August 20. After Friday, there was, never again, anyone at the front desk, nor were there lights on. That is irresponsible.
Now I understand why my room was charged on that Friday, while most hotels charge when a guest leaves. On Sunday morning, at 10:45A.M., I went to room 203 (and happened to pass room 201, which was being cleaned - it actually looked half way decent - REALLY different than my 203 dump) packed my bags, and left my keys on the hotel front desk (along with 5 or 6 other keys).
I am most unhappy with your hotel and your services. I am not finished with my complaints. I was conned out of $148. That was charged to my Capital One credit card.
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