Many years ago I lived in New Braunfels and had cable service with a company that was bought by TWC. At the same time TWC was changing things I lost my job and had difficulty paying bills. Cable was low on my priority list but did eventually get paid for a few months.
Finally I received a disconnection notice from TWC. I had no money to pay for the next month so I just paid the balance due and let it be turned off. I was almost always out looking for work and hardly watched it anyway.
Sometime during that month, a few days after the threatened disconnection, I realized I had no cable TV. No problem I thought.
The next month I got a bill for the FULL month. I figured out the amount of days used and paid the bill, I also included a note as to why I did this. Then I started to receive threatening letters to send me to colections. I called to ask but was told that actually they hadn't turned the cable off. So they instead agreed to send a repairman out.
It turns out that the apartment complex remodelers had driven a nail through the cable and grounded it out so I had no signal the repairman stated.
I called back to TWC to let them know about it but they still insited that I owed for the entire month. I said hogwash. I asked to speak to a supervisor and was refused.
A few days later I went through the same thing at TWC but this time a super did get on the line and reiterated that it was my fault they didn't deliver - not her exact words.
I wrote a letter to TWC but received no reply.
I called a few more times and then gave up.
Now, more than 7 years later, I still am fighting TWC.
Their responsibility was to provide a service. They acknowledge in the contract that they must provide signal to my TV. I expected as per their letter that service would discontinue on a particular date. Why don't they honor their end of the contract?
Now several years later, I gave them the opportunity to get my business once again but they insist on my repayment of this old debt. I talked to several of their people and just decided to go to a dish.
I guess they feel their arrogance is ok as they are the only cable company in San Antonio. I sure am glad dish TV exists so that I don't get screwed by this company any more.
BEWARE entering contracts with TWC...
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