We use AEP Electric and have for many years. I used online bill pay to may my most recent bill (have used this service MANY times), recieved my confirmation number and my power was cut off two weeks later with no disconnect notice and no regard for the fact I had already paid.
When calling customer service, they would not even HEAR my confirmation number for the payment transaction. Payment was made on April 7 and service was disconnected on April 25. Was told it was MY fault this had happened and treated very rudely.
We have two small children in the home (3yrs old and 1yr old) so we were desperate to have power back on. Made same payment AGAIN by Debit card. That payment was processed at 10:00am. At 4:00 pm we were told the technician may or may not make it to turn power on that day. The fact that we had told them about our asthmatic 1yr old made no difference.
After MANY phone calls to extremely rude customer service people, we were told to just wait and the power would be on by 10:00am the following day.
When we asked one of the operators for her supervisor's name she replied that there WAS NOONE above her whose name we could get. Janet Poole. I assume she OWNS AEP electric.
Bottom line - these are uncaring, rude, not helpful people who are unable to admit fault and make right their mistakes. Beware!
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